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Lynk & Co

Streamlining inspection and  damage reporting in the car sharing platform

Client

Lynk & Co

Year

2022

In 2022 I redesigned the inspection and damage reporting experience in Lynk & Co’s app, which is part of the car sharing platform.

The old experience

To borrow a car via the Lynk & Co car sharing platform, the insurance provider requires borrowers to inspect the car before the start of the booking and at the end of their booking. Users are obliged to take 5 photos of the car.

What initial research showed us

We analysed app store reviews, customer surveys, facebook forums and conducted several internal user tests to come to the conclusion that this app architecture was not working.

1

Borrowers aren’t encouraged to capture the state of the car

2

Cars in urban areas are parked in tights places

3

It takes users on average 4 minutes to add five photos in the old implementation

4

Customers have primarily complained about poor app performance

Involvement

At the time of this project, I worked together with another UX designer on Lynk & Co’s mobile app. I set up a dedicated week to gather insights, create a design brief, ideate, conceptualise and test. A classic design sprint. The other designer primarily helped during the ideation phase.

A continuous camera feed to capture all five obligatory photos

Rather than taking one photo and uploading it, waiting for it to be uploaded and doing this process five times, we tried to speed up the process by having a camera feed with an app bar underneath.

A quicker, more informed and stable experience

While the improvements from an experience point of view were easy to find, as a development team we tried to be smart around the uploading of photos.

Photos are now compressed to improve loading speed and photos are uploaded in the background. This allowed us to enable a continuous feed without loading times.

Daan Hekking

UX Designer
©️ 2023